Résumé Upgrade Terms and Conditions

These Terms and Conditions (“Terms”) govern your purchase and use of résumé writing, résumé upgrades, LinkedIn services, and career coaching services (collectively, the “Services”) provided by Nicole Flowers (“we,” “us,” “our”). By purchasing, accessing, or using our Services, you agree to these Terms.

If you do not agree, do not purchase or use the Services.

Eligibility and Ordering Information

You must be at least 18 years old to purchase Services.

You agree to provide accurate, current information during checkout and throughout the engagement. We may refuse service or pause delivery if required information is missing, inaccurate, or incomplete.

Scope of Services

The Services may include, depending on what you purchase:

  • Résumé writing or résumé upgrades

  • Cover letter and/or LinkedIn profile updates

  • Interview prep and/or career coaching sessions (1:1 or group)

  • Written feedback, templates, and supporting materials

Specific deliverables, timelines, and inclusions are based on the package you purchase and any written agreement or checkout description associated with that purchase.

Client Responsibilities

To deliver high-quality work, you agree to:

  • Provide accurate background information, work history, and goals

  • Respond to requests for input or approvals within a reasonable timeframe

  • Review drafts and provide consolidated feedback during the revision period (if included)

Delays in your responsiveness may delay delivery timelines.

Payment Terms and Pricing

All prices are listed in U.S. dollars.

We offer the following services and enrollment options:

  • Clarity Coaching (1:1): $498 for 2, 50-minute sessions

  • Résumé Upgrade Package: $649

  • Coaching + Résumé Package: $1,047

Payment is due in full at the time of purchase unless an approved payment plan is selected at checkout. If you enroll in a payment plan, you agree to complete all scheduled payments.

Failure to complete payments may result in suspension or termination of your access to the Course or Services until your account is brought into good standing.

We reserve the right to update pricing, payment structures, or promotional offers at any time. Any changes will apply to future purchases and will not affect existing enrollments.

Discounts or promotions cannot be applied retroactively.

Refund Policy

Because Services involve time, expertise, and/or immediate access to digital materials, all sales are final and non-refundable.

If a package includes a defined revision period, we will work with you within that revision period as described in the Revisions and Approval section.

Revisions and Approval

If your package includes revisions, revisions are limited to the revision period or number of rounds stated in your package description (the “Revision Period”).

Revisions are intended to refine and finalize materials based on your feedback and do not include:

  • A complete rewrite due to new career direction introduced after drafting begins

  • Adding major new roles or content not provided during intake

  • Repeated revisions outside the Revision Period

We consider the project complete when:

  • You approve the final version in writing, or

  • The Revision Period ends, or

  • We have delivered the agreed number of revision rounds

Scheduling, Rescheduling, and No-Shows (Coaching)

For 1:1 sessions, you may reschedule with at least 24 hours’ notice by emailing nicole@nicoleflowers.com.

Sessions missed or canceled with less than 24 hours’ notice may be forfeited and charged in full.

For group sessions, no refunds are provided for missed attendance, and make-up sessions are not guaranteed.

Confidentiality and Community Expectations

You agree to keep confidential and not share, reproduce, distribute, or disclose any proprietary materials, methods, templates, frameworks, processes, worksheets, strategies, or teaching materials provided by Nicole Flowers, except for your own personal use in connection with your career search.

If your Services include group coaching, group sessions, a community space, or peer interaction, you also agree to respect the privacy of other participants. Any personal information, stories, discussions, questions, feedback, or shared experiences within group spaces (including live sessions, chat, or community platforms) are confidential and may not be shared outside of the Services.

This confidentiality obligation applies during and after your participation.

You agree to participate respectfully and professionally. Harassment, discrimination, doxxing, intimidation, or disruptive behavior may result in removal from group spaces and/or termination of Services, without refund.

While confidentiality is required of all participants, you acknowledge that we cannot guarantee that every participant will comply. You accept this risk when sharing personal information in any group setting and agree that Nicole Flowers is not responsible for disclosures made by other participants.

Violation of this section may result in immediate termination of access to Services and may subject you to legal action to protect our proprietary materials and our community.

Intellectual Property

All frameworks, templates, coaching materials, worksheets, and resources we provide are owned by Nicole Flowers and are protected by intellectual property laws.

You are granted a limited, non-transferable license for personal use only. You may not copy, reproduce, distribute, resell, teach, publish, or create derivative works based on our materials without prior written permission.

Your finalized résumé/LinkedIn/cover letter documents created specifically for you may be used by you for your personal career purposes.

Testimonials and Marketing Use

By participating in the Course, you agree that any comments, testimonials, feedback, posts, messages, or other communications you voluntarily share within the Course platform, community spaces, live sessions, or via email or chat may be used by Nicole Flowers for educational and marketing purposes.

This may include written testimonials, audio or video recordings, screenshots, or images that you submit or share in connection with your experience in the Course.

We will never disclose your full name or identifying details without your permission. If we wish to use your name, likeness, or more detailed personal information, we will request your consent prior to doing so.

You retain ownership of your content, but you grant us a perpetual, royalty-free, worldwide license to use, display, and share your submitted materials for the purpose of promoting or improving the Course.

No Guarantees / Career Disclaimer

We do not guarantee interviews, job offers, promotions, income, compensation outcomes, or any specific results. Your success depends on many factors outside our control, including your experience, effort, market conditions, and how you apply the material.

The Services are provided for educational and professional development purposes only and do not constitute legal, medical, or financial advice.

You acknowledge that you are solely responsible for your decisions, actions, and results from your participation. We provide guidance and structure — you bring the effort and follow-through.

Technology Disclaimer

We are not responsible for interruptions caused by third-party platforms (Zoom, Google, email providers, scheduling tools, course platforms) or internet outages beyond our control.

Termination

We reserve the right to refuse, suspend, or terminate Services if you violate these Terms, engage in abusive or harassing behavior, or misuse our materials. In such cases, refunds are not provided.

Limitation of Liability

To the fullest extent permitted by law, Nicole Flowers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Our total liability for any claim will not exceed the amount you paid for the Services giving rise to the claim.

Dispute Resolution and Arbitration

We are committed to resolving any concerns in a fair and efficient way. Before pursuing formal legal action, you agree to first contact us in writing at nicole@nicoleflowers.com to attempt to resolve the issue informally.

If a dispute cannot be resolved informally, you agree that any claim or controversy arising out of or relating to the Course or these Terms shall be resolved through binding arbitration in the State of California, rather than in court.

Arbitration shall be conducted by a single neutral arbitrator and administered by a recognized arbitration provider. The arbitration will take place in San Francisco, California, and the decision of the arbitrator shall be final and binding.

You agree that:

  • Arbitration will be conducted on an individual basis only, not as part of a class or representative action

  • Each party will bear its own legal fees and costs unless the arbitrator determines otherwise

  • The prevailing party may be entitled to recover reasonable attorneys’ fees and costs

By agreeing to arbitration, you understand that you are waiving your right to a trial by jury or to participate in a class action.

Governing Law

These Terms are governed by the laws of the State of California.

General Legal Provisions

Indemnification

You agree to indemnify, defend, and hold harmless Nicole Flowers from any claims, liabilities, damages, losses, or expenses arising out of your misuse of the Course, your violation of these Terms, or your infringement of any rights of a third party.

Entire Agreement

These Terms constitute the entire agreement between you and Nicole Flowers regarding the Course and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or oral.

Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce that provision in the future.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, labor disputes, internet outages, governmental actions, war, pandemics, or other unforeseen events.

Contact

Questions? Contact: nicole@nicoleflowers.com.

These Terms were last revised on January 17, 2026